Attitudes to the Gatecaller
Three questions about attitudes and needs in relation to the Gatecaller were asked. First a general question about the users’ interest in this service, and then two questions about their interest in specific services and degrees of visibility. For each question, respondents were asked about their reasons for lack of interest.
Strong interest in the Gatecaller
First, the respondents are asked whether they would be interested in using the Gatecaller at all. Here, the survey reveals strong interest in the Gatecaller (74 %), and only few (7 %) answer that they would not use such a service. Those respondents that answer no to this question, cannot answer the following two questions.
See a chart of the responses to this question
A majority wishes to be found if they are about to miss their plane
Next, the respondent can choose an ‘extended version’ that allows the airport personnel to locate them in the airport, if they are about to arrive too late for boarding. A clear majority (66 %) select the extended version.
However, a relatively large group (29 %) select the simple version and thus prefer do to without this service. Their primary reason (72 %) is that they do not need this service, but many also indicate a wish to guard their privacy: 27 % do not want anyone to see their location, and 16 % are concerned that the information could be misused.
See a chart of the responses to this question
A majority does not want ‘family monitoring’
Finally, a passenger can allow relatives and friends to see his or her location in the airport via a website. For instance, one can monitor young children or elderly family members that do not feel at ease in the airport. This implies a relatively high degree of surveillance, but can only be used by friends or relatives.
Only a third (35 %) of the respondents is interested in ‘family monitoring’, while a larger part (42 %) answer no to this service. The primary reason is that people should be left alone (70 %), thus emphasizing privacy concerns, but many (44 %) also indicate that they do not need this type of service.